Bankroll launches betting concierge experience with Betting Hero

Bankroll, a new luxury sports bar experience coming to Philadelphia in Autumn, has partnered with Betting Hero to develop and build Bankroll’s sports betting education. The partnership includes conducting market analysis, and creating a concierge program featuring in-house sports betting experts who will guide Bankroll guests through the sports betting experience.

Betting Hero is a leading live activation and customer experience company in the sports betting industry. A recent study from Betting Hero’s consulting and research arm – Betting Hero Research – and found that 47% of sports bettors said they want to place more bets but currently have a hard time navigating and finding the bets they want. These findings support consumer interest in Bankroll’s guest experience and concierge program, which provides hands-on education around online betting, including setting up an account on a betting app, learning about the different types of bets they can place, and how to pay for their online gambling and withdraw their winnings. Additionally, 71% of sports bettors find it important or very important to be able to watch what they bet on – and Bankroll will offer dozens of screens for fans to watch their favourite games.

“We are thrilled to collaborate with Betting Hero and its team of seasoned sports betting experts to create the next generation of gaming catered to sports fans,” said Padma Rao, CEO of Bankroll. “Our unique concierge service will provide customers customised content, coaching and community unlike any other venue or platform.”

Betting Hero will also help build out Bankroll’s sports betting-focused concierge team, focusing on VIP customer engagement, customer acquisition, and building relationships with gambling and sports betting companies.

“Betting has become an integral part of the sports fan experience,” said Jai Maw, president of Betting Hero. “Creating a high-end betting experience at a venue like Bankroll gives guests more ways to engage with their favourite games and provides betting companies a truly differentiated way to engage customers. We’re excited to deploy Betting Hero’s sports betting expertise in partnership with Bankroll to create this unique venue experience catered toward bettors.”