AI Virtual Agent startup EBO.ai has announced a strategic partnership agreement with BMIT Technologies, Malta’s largest data centre, cloud and managed services provider. The partnership will focus on bringing EBO.ai’s Virtual Agents to the iGaming sector.
EBO.ai and BMIT are launching ‘BMIT Technologies CX Virtual Agents’. The smart Virtual Agents will cover a range of use cases, all aimed at reducing churn and improving customer experience. The Virtual Agents will use Natural Language Processing and Machine Learning to help iGaming organisations with Customer Support, as well as KYC, AML, Responsible Gaming, Marketing and Onboarding.
Eng. Christian Sammut, CEO of BMIT, said: “At BMIT, we pride ourselves in offering the best technology solutions to our customers. Our solutions are supported with the right strategy and innovative thinking that helps our customers identify opportunities to enhance their business potential. We’re very proud to partner with EBO.ai. Their specialism in the world of AI, as well as a commitment to excellence and innovation, is exactly in line with our business philosophy. We’re very excited about this partnership.”
Dr. Gege Gatt, CEO of EBO.ai, said: “We are extremely excited about the partnership with BMIT. At EBO, we believe in technology innovation and most importantly, providing customers with the right AI solutions to help them scale quickly and sustainably. Our partnership with BMIT will help us offer advanced Virtual Agents to a much wider iGaming audience. The Virtual Agents will help platforms tackle traditional challenges in the iGaming sector.”
The BMIT CX Virtual Agent works cross channel, continuously improves, is available 24/7/365, can speak over 80 languages, detect churn and even has the ability to hand over conversations to customer support agents.