Borgata Hotel Casino & Spa – an MGM Resorts property – will reopen to the general public at 10:00am on Sunday, July 26 following its closure earlier this year amid the coronavirus crisis. A hosted, invitation-only event will take place ahead of the public reopening. Borgata’s amenity offerings initially will be limited with plans to open additional venues in the coming weeks and months.
“Following the Governor’s directive to postpone indoor dining, we took a step back to reassess our reopening date to ensure we could give our guests the world-class experience they expect from us, safely,” said Melonie Johnson, President & Chief Operating Officer of Borgata Hotel Casino & Spa. “When we reopen, Borgata will introduce new outdoor dining experiences, as well as a convenient takeout program from several of our fine and casual dining outlets. We appreciate our guests’ and employees’ patience and understanding and look forward to welcoming them back.”
Health & Safety
MGM Resorts’ comprehensive “Seven-Point Safety Plan” is a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to mitigate the spread of the virus, protect customers and employees and rapidly respond to potential new cases. As time passes, the company will continue to evaluate and evolve its safety protocols. Key initiatives from the MGM Resorts plan as well as specific to Borgata include:
- Employee screening, temperature checks and COVID-19 specific training.
- Masks required in all public areas for both employees and guests (and provided free of charge).
- Guest screening and temperature checks with limited casino entrance points.
- A physical distancing policy will be implemented, with floor guides serving as reminders.
- For areas where physical distancing presents challenges, polycarbonate barriers will be installed, or other measures will be used to reduce risks.
- Standalone handwashing stations designed by MGM Resorts conveniently located on the casino floor.
- Guestroom Attendants will wear masks and gloves while cleaning each room and will change gloves between guestrooms.
- In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers will be utilized in many large public spaces so that disinfectant is applied efficiently.
- Digital menus will be available to view on personal mobile devices via QR codes in the resort’s food and beverage outlets.
- To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready.
MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. We ask that if a guest tests positive after visiting one of our properties, they alert us through a special email address (email@example.com). We will immediately report any positive test results to the local health department and assist with contact tracing to support the health department investigators.
Per the Governor’s guidelines, the property will adhere to a 25% capacity limit and indoor dining will not be available during this initial phase of reopening.
A glimpse at what guests can expect:
ROOMS & SUITES – Borgata’s hotel will reopen in a limited capacity.
GAMING – Borgata Casino, with over three acres of entertainment, including slots, table games and the Race & Sports Book, will reopen. To promote physical distancing, every other slot machine will be disabled, and polycarbonate barriers have been installed at many of the table games. Poker will not be available in this first phase of reopening.
Outdoor Dining: Introducing Sunbar at The Water Club and Borgata Street Eats Food & Beer Trucks, available for outdoor food and drink service, as well as the existing Borgata Beer Garden. Guests will utilize digital innovations such as QR codes for menus and text messaging for seating availability.
BorgataEATS: restaurant food take-out and in-room delivery; allows guests to order meals from Borgata eateries like Old Homestead Steak House, Noodles of the World, and Bread + Butter to enjoy in the comfort of their guest room or home. Call 609.317.8EAT (8328) for fast, easy, convenient service.
Grab & Go: The Marketplace Eatery, Borgata Baking Company, and Starbucks will also be available for walk-up service.
In-room Dining: available 24/7 for Borgata hotel guests.
Indoor Dining: will remain closed per the Governor’s directive.
RETAIL – Available retail outlets will include Carrello, Borgata Collections, Misura, Tumi and Carina.
PARKING/VALET – The self-park customer garage will open; the surface parking lot will remain closed. Valet parking will not be operational at this time.
Days and hours of operation at all venues will vary. For a full list of offerings, please visit theborgata.com/updates. Borgata will continue to work closely with medical experts and state officials to determine how to safely and appropriately offer more amenities and entertainment to guests.