State-of-the art equipment, unwavering support and an enormous range of integration capabilities: the Kiowa Casino in the state of Oklahoma, USA relies on video technology from Dallmeier.
The Kiowa Casino provides 60,000 square feet (over 5,500m2) of undiluted Las Vegas-style gambling excitement. Guests can choose from more than 900 slot machines with the latest games. If that is not enough, gambling tables for such classic games as Blackjack, Ultimate Texas Hold-Em and Three Card Poker await. The casino is open 24 hours a day, seven days a week. Provision is also made for the guests’ physical well-being: they have a choice of three restaurants, the Morningstar Steakhouse, the Morningstar Buffet or the Winner’s Circle Sports Bar and Grill.
In order to upgrade the existing video surveillance system to reflect the latest advances in the field, Michael Pratt, Director of Surveillance for the casino, turned to Dallmeier. Dallmeier has been developing and manufacturing individual CCTV/IP video network solutions specifically for casinos since 1997. The company has also been active on the North American market for more than ten years, and has a long list of satisfied customers.
According to Michael Pratt, the critical element in the decision by the Kiowa Casino was the flexibility and simple integration capability of the Dallmeier system: “We wanted to add high definition cameras to our existing installation, and we chose the IP cameras from Dallmeier because of their outstanding image quality. It was particularly beneficial to us to be able to integrate our existing analogue camera installation from a third-party provider in the new system from Dallmeier without difficulty.”
The system is controlled via the SeMSy Security Management System from Dallmeier. One of the advantages of SeMSy is that it can easily be adapted to the customer’s specific requirements. It is not only possible to personalize the graphical user interface, but also to add new functions. In this way the software meets exactly the customer’s unique demands.
In order to make operation even easier, the Kiowa Casino also decided to implement the VMC-1 Video Management Centre. This consists of a keyboard, a joystick and a jog-shuttle, with which an operator can navigate through all of the cameras simply and intuitively. The individual components of the
VMC-1 can be arranged in any configuration, so they can be used equally well by both right-handed and left-handed operators.
Integration of cashier systems
Every Dallmeier CCTV/IP solution is principally designed to be able to serve as an open platform for third-party integration. An enormous variety of integration options has already been implemented particularly in the casino sector, including for example barcode scanners, playing card readers, cash register systems, slot machines, access control and the like. An interface with the InfoGenesis POS system was implemented at the Kiowa Casino too. The data from cash register transactions is linked to the video images and stored in a SQL database. This makes it possible to carry out a vast array of additional search options in video recordings, by amount or item for example.
Support and after-sales service
Since its installation, it is not only the equipment that has functioned flawlessly; Michael Pratt is also entirely satisfied with the customer support he receives: “We are very happy with the support and after-sales service we receive from Dallmeier.”