eCOGRA to provide alternative dispute resolution service to Malta operators

Players at over 1,000 online gambling sites able to submit disputes to eCOGRA.


The Malta Gaming Authority (MGA) has authorised eCOGRA, the independent testing laboratory, to make available its Alternative Dispute Resolution (ADR) service to players at the Malta Competition and Consumer Affairs Authority (MCCAA).

eCOGRA’s fast and impartial dispute resolution service has been available free of charge to players for over 15 years as part of the organisation’s self-regulation activities, and since 2015 eCOGRA has been approved by the Great Britain Gambling Commission to provide its ADR service to remote gambling operators licensed in the British market.

To date, over 10,000 disputes have been handled by eCOGRA, involving leading operators such as 888, White Hat Gaming, bwin.party, Sportingbet, Unibet, 32Red, Bet-at-home, Casino Rewards, Betway, Gamesys, Skill On Net and Mr Green.

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Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA’s dispute resolution service, which includes an experienced team committed to resolving most disputes within a week.

Players can currently access eCOGRA’s dispute resolution services at 1,159 online gambling sites listed on www.ecogra.org.