Innovative Technology have recently welcomed the latest addition to their customer support team. Annabell Fock, Customer Support Advisor joined the support division in Germany at the beginning of February in order to provide first-line technical support to local customers. This is part of the wider organisation’s strategy to expand their first-line technical support facilities on a global scale by setting up dedicated teams in several of their office locations.
Mirko Zwing, Lead Customer Support Engineer for ITL Germany commented, “We are delighted that our customers from Germany and the surrounding countries can now contact the office directly for any first-line technical support they may need. This extends our global reach, as well as ensuring that customer queries are resolved quickly and effectively, providing a more direct, localised service.”
Commenting on her position Annabell said, “The past three months have been a steep learning curve, but I have enjoyed every minute. My role is to provide technical support for our wide range of cash validation products via email and phone. Main responsibilities include testing, installation of software, prioritising support requests and giving advice on maintenance. I was attracted to the international nature of the role and I enjoy speaking with customers and colleagues from a variety of different countries. This support role is very varied, so every day is different which I like.”
Steve Geske, Customer Support Engineer, continued, “Annabell has a background in IT systems, so is very technically capable and manages our systems well. She is settling in brilliantly and is already proving to be a real asset to the office. I look forward to seeing her progress over the coming months and years.”
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