Dutch gaming operator Nederlandse Loterij (Netherlands Lottery) and Austrian software provider Neccton have signed a deal for the use of the company’s mentor program.
Nederlandse Loterij recognises that a safe online gaming environment is crucial for player loyalty and longevity, and has placed mentor at the heart of its online gaming operation. mentor is an AI-based tool that tracks possible problematic gambling behaviour and works to help both player and operator to identify and address possible issues.
With mentor, Nederlandse Loterij is implementing a ground-breaking player tracking tool which identifies possible problematic gambling behaviour, alerts the operator and contacts players who display critical behaviour directly. For example, players are informed when their deposit frequency is increasing significantly, and helps players make better informed decisions about their play.
Neccton director and head of development Dr. Michael Auer said: “We started our research in gambling 15 years ago and have published multiple academic studies in the area of player tracking and responsible gaming. We have shown that players who gamble responsibly are more loyal and the customer lifetime is significantly longer. We are proud to assist millions of players across dozens of brands across the world.”